Privacy Policy

Tired Good Puppers ("we", "us") is a small business based in Winnipeg, Manitoba. We respect your privacy and handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

What we collect

• Contact details you give us, such as your name, email address, shipping address and phone number.
• Order details, such as the products you buy and your order history.
• Messages you send us through the contact form or by email.
• Basic technical information, such as browser type and pages visited, and items saved in your cart on your own device.

Payment card details are handled by our payment processor. We do not store full card numbers.

Why we collect it

• To process, ship and support your orders.
• To reply to your questions.
• To send you marketing emails, only if you have given us your express consent.
• To keep the site working and secure, and to meet our legal and tax obligations.

We only collect what we need for these purposes, and we do not sell your personal information.

Consent

By placing an order or contacting us, you consent to us using your information for those purposes. You may withdraw consent at any time, subject to legal or contractual limits, by emailing hello@tiredgoodpuppers.co.

Email marketing (CASL)

We only send marketing emails to people who have opted in by ticking the consent box on our signup form. Every marketing email identifies us, includes our contact information and has an unsubscribe link. We process unsubscribe requests within 10 business days. We keep a record of when and how you gave consent.

Who we share it with

We share information only with service providers who help us run the shop, such as our supplier and fulfilment warehouse, shipping carriers, payment processor, email provider and website host. They may only use it to provide services to us. Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.

How long we keep it

We keep personal information only as long as needed for the purposes above, or as required by law (for example, tax records). After that we delete or anonymize it.

How we protect it

We use reasonable physical, organizational and technical safeguards appropriate to the sensitivity of the information.

Cookies and local storage

Our site uses your browser's local storage to remember your cart and currency choice. Our service providers may use cookies needed to run the site. You can clear these in your browser settings at any time.

Your rights

You may ask to access the personal information we hold about you, ask us to correct it, or ask questions about how we handle it. Email hello@tiredgoodpuppers.co. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Privacy questions: hello@tiredgoodpuppers.co
Tired Good Puppers, Winnipeg, Manitoba, Canada