Shipping and Returns

Shipping

Orders ship with tracking from our supplier's warehouse. Usually 7 to 15 business days to Canada and 5 to 12 business days to the US. Processing 1 to 3 business days. 30-day returns on unused items; see the policy below.

• We ship to addresses in Canada and the United States.
• You will get a tracking number by email once your order ships.
• Delivery times are estimates, not guarantees. Carrier delays, weather and holidays can add time.
• If your order ships in more than one box, you may get more than one tracking number.
• Shipping costs and any applicable taxes are shown at checkout before you pay.

Duties and import fees

Orders ship from our supplier's warehouse, which may be outside your country. Depending on where your order ships from, customs duties, brokerage or import fees may apply. Where we can, we will show these at checkout. If any are charged on delivery, they are the responsibility of the customer.

Lost or damaged parcels

If your tracking has not updated for 10 business days, or your order arrives damaged, email us at hello@tiredgoodpuppers.co with your order number and photos of any damage. We will work with you on a replacement or refund.

Returns

We accept returns on unused items within 30 days of delivery.

• Items must be unused, clean, free of pet hair and in their original packaging.
• For hygiene reasons, enrichment and feeding items that have been used with a dog cannot be returned unless they arrived faulty.
• Kits must be returned complete.
• Unless the item arrived faulty or we sent the wrong item, return shipping costs are the responsibility of the customer.

How to start a return

Email hello@tiredgoodpuppers.co with your order number and the item you would like to return. Please do not send items back without contacting us first, as we will give you the correct return address.

Refunds

Once we receive and check your return, we will refund the item price to your original payment method. Please allow up to 10 business days for the refund to appear. Original shipping costs are not refundable unless the item was faulty or incorrect.

Faulty or wrong items

If something arrives faulty or is not what you ordered, contact us within 30 days of delivery and we will send a replacement or issue a full refund, including shipping.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including The Consumer Protection Act (Manitoba). See also our Terms.